Help Center
What does the term "Cairo Governorate Electronic Portal" mean?
It is the official website of the Cairo Governorate. It is also one of the main features of the Capital Administration Modernization Program, which aims to promote transparency, strengthen e-government, and improve the quality of public services provided by the governorate.
The e- portal was established to enable direct interaction between the Cairo Governorate and its various entities with citizens, investors, and tourists in Cairo.
How can the Cairo Governorate E-Portal help me?
The Cairo Governorate E- Portal is committed to:
• Providing a wide range of service forms that citizens need, including forms for services offered by the governorate headquarters, districts, directorates, and the most commonly requested public services.
• Provide easy access to all e- services provided by the Cairo Governorate.
• Publishing tenders, announcements, and auctions issued by the General Diwan and its affiliated entities.
Is there an office for technical help?
Yes, if you encounter any technical or content-related problem when browsing the portal, please call 02-23909123 or send your complaint or suggestions via the portal's email through the Contact Us page. You will receive a response within 48 business hours.
What are the official working hours of the E- Portal?
Cairo e-Portal’s working hours start from 9:00 AM to 2:30 PM, Sunday through Thursday. You can also contact the portal through the communication channels listed on the website 24/7, and you will receive a response within 48 business hours.
What e-services are provided on the website?
The E- Portal provides the following online services:
• Publishing examination results for basic education.
• Publishing the results of the Final Year Preparatory School Examination.
• Online school transfer applications
• Kindergarten enrollment applications.
• Issuing a certificate of academic success (Statement of Success Certificate).
• Applying for student re-enrollment (returning student request).
• Cemetery reservation services.
What payment options are available?
The available payment methods are Fawry for e-payment and credit card payments.
How to access e- services on Cairo Portal?
• Read the terms and conditions.
• Register a new account on the portal.
• Log in to your new account and apply for the service.
How can I apply for my children admission in kindergarten in official and distinguished experimental language school schools?
Apply directly via this link: https://eduserv.cairo.gov.eg/Kindergarten
When is the application period for kindergarten registration?
Kindergarten applications are accepted yearly between June 1 and June 30.
How can I inquire about the result of the kindergarten enrollment application?
Results will be available on the same application site at the following link:
https://eduserv.cairo.gov.eg/Kindergarten/SearchResult
Can I obtain official Academic Transcript through the website?
Yes, you can. It is issued by the Cairo’s Directorate of Education. Applications are submitted via the following link:
https://eduserv.cairo.gov.eg/SuccessStatement
Can I obtain an official Academic Transcript translated into English?
Yes, you can.
Can I transfer my son from one school to another through the website?
Yes, applying for school transfers is available through the website.
This service becomes accessible after announcing the second-round exam results at the following link: https://eduserv.cairo.gov.eg/Transfers
When can I apply for school transfer?
School transfer requests are accepted yearly between July 1 and August 15.
Are Basic Education results available on Cairo Portal?
The Basic Education results are available at the following link:
https://eduserv.cairo.gov.eg/Results/DifferentStages
Are Final- year preparatory school results available on Cairo Portal?
The Final- year preparatory school results are available at the following link at:
https://eduserv.cairo.gov.eg/Results/PreparatoryCertificate
How can I Inquire about second phase of Wadi El-Raha Cemetery service?
Where will the procedures for issuing the Wadi El Raha Cemetery licenses be completed?
At the Citizen Service Technological Center, Cairo Governorate Headquarters, Abdeen, Mohammad Naguib Metro Station.
How can I schedule an appointment with the Governor?
• Appointments with the Governor can be scheduled by visiting the Citizens Service Office and submitting a request.
• For inquiries, please call 02-23907754
I visited the Citizens Service Office, but I was not given an appointment. Why?
Due to the large number of requests received each week, priority is given to public issues and urgent humanitarian cases.
How can I submit a complaint?
You can submit a complaint through any of the following channels:
Government Complaints Portal: www.shakwa.eg
Complaints and Requests Email: cairogov@cairo.gov.eg
Official Governorate WhatsApp: 01211291119
What causes the delay in addressing a submitted complaint?
Some complaints, such as those related to paving, sewage services, and other public services, require inclusion in the general budget and depend on the availability of financial allocations. This may take a longer time.
How to stay informed about governorate news and the Governor’s tours?
You can stay updated by following the official governorate website:
https://www.cairo.gov.eg/ar/
or by following the official governorate Facebook page:
https://www.facebook.com/CairoGovernment1
