Questions and Answers (FAQ)
How can I Inquire about Second phase of Wadi El-Raha Cemetery service?
Applications can be submitted through the following link:
Where will the procedures for issuing the Wadi El Raha Cemetery licenses be completed?
At the Citizen Service Technological Center, Cairo Governorate Headquarters, Abdeen, Mohammad Naguib Metro Station.
How can I apply for my children admission in kindergarten in official and distinguished experimental language school schools?
Apply directly via this link: https://eduserv.cairo.gov.eg/Kindergarten
When is the application period for kindergarten Registration?
Kindergarten applications are accepted yearly between June 1 and June 30.
Can I modify my preferences after registering for kindergarten?
Following the close of registration, preference modifications will be permitted between July 1 and July 15.
How can I inquire about the result of the kindergarten enrollment application?
Results will be available on the same application site at the following link:
https://eduserv.cairo.gov.eg/Kindergarten/SearchResult
Can I obtain official Academic Transcript through the website?
Yes, you can. It is issued by the Cairo’s Directorate of Education. Applications are submitted via the following link:
https://eduserv.cairo.gov.eg/SuccessStatement
Can I obtain an official Academic Transcript translated into English?
Yes, you can.
Can I transfer my son from one school to another through the website?
Yes, applying for school transfers is available through the website.
This service becomes accessible after the second-round exam results at the following link: https://eduserv.cairo.gov.eg/Transfers
How can I schedule an appointment with the Governor?
• Appointments with the Governor can be scheduled by visiting the Citizens Service Office and submitting a request.
• For inquiries, please call 02-23907754
I visited the Citizens Service Office, but I was not given an appointment. Why?
Due to the large number of requests received each week, priority is given to public issues and urgent humanitarian cases.
How can I submit a complaint?
- You can submit a complaint through any of the following channels:
• Government Complaints Portal: www.shakwa.eg - • Complaints and Requests Email: cairogov@cairo.gov.eg
• Official Governorate WhatsApp: 01211291119
What causes the delay in addressing a submitted complaint?
Some complaints, such as those related to paving, sewage services, and other public services, require inclusion in the general budget and depend on the availability of financial allocations. This may take a longer time.
How to stay informed about governorate news and the Governor’s tours?
• You can stay updated by following the official governorate website:
https://www.cairo.gov.eg/ar/
• or by following the official governorate Facebook page: https://www.facebook.com/CairoGovernment1
