Objectives of the Customer Service Charter
The Cairo Governorate’s e-portal is dedicated to ensuring user satisfaction and happiness by delivering a distinguished, high-quality customer experience. This is accomplished through a team that exemplifies initiative and transparency in interactions with all user groups, striving to exceed expectations and enhance overall satisfaction.
Accordingly, we have announced a Customer Service Charter that outlines the values and principles to which employees are committed when delivering services to the public through various communication channels, including in-person, telephone, website, and email.
The Charter also defines the rights and responsibilities of users in relation to the Cairo Governorate, as well as the available channels for submitting complaints, inquiries, preferences, or suggestions to improve services. This ensures that the governorate is better equipped to meet users' needs and provide exceptional services.

Our Commitment to Our Customers

•    Excellence in Service: 
o    Delivering distinguished, high-quality services that consistently meet customer satisfaction and expectations.
•    Respectful Treatment: 
o    Demonstrating courtesy, politeness, and a welcoming attitude toward customers.
•    Prompt service: 
o    Offering immediate and timely responses.
•    Clean and Healthy Environment:
o    Offering comfortable, clean, and accessible reception areas for in-person visits.
•    Professional conduct: 
o    A cooperative and professional team dedicated to addressing customer inquiries promptly.
•    Privacy and Confidentiality: 
o    Protecting the confidentiality of customer information and addressing any issues related to services.
•    Transparency and Accuracy: 
o    Providing complete and precise information, including required documents, procedures, service timelines, and applicable fees.
•    Accessibility of Services: 
o    Ensuring that services are available at times and through channels that meet customer needs.
•    Quality Assurance: 
o    Implementing essential measures to ensure exceptional, high-quality services that consistently meet customer expectations.

-What We Expect from Customers

•    Appreciate the efforts of our employees in serving you and treat them with mutual respect.
•    Submit all necessary identification papers when applying for a service.
•    Supply all required documents, information, and data completely and accurately to finalize the transaction.
•    Inform us promptly in case of any errors or needed corrections in the data.
•    Notify us of any changes in personal information or circumstances, such as a change of address or other factors affecting the transaction.
•    Respond to staff inquiries in a collaborative and timely manner.